Northcare (Scotland) Ltd aims to operate their care homes as a home in every sense of the word. Clients will be supported to achieve interdependence and inclusion within the community. Any disabilities experienced by the client will be recognised and differences honoured by providing differing degrees and kinds of support to suit the individual concerned. This will be undertaken in an environment, which is safe, and secure, the clients will be enabled to make choices and work in partnership with the care staff to maximise their quality of life.
Northcare (Scotland) Ltd have adopted the main principles of the Care Commission as laid out in the National Care Standards and will ensure that each client residing within our care homes have the following rights of dignity, respect, choice, realising potential, safety, equality and diversity.
Objectives
- Treatment as an individual using a person centered approach designed to meet individual needs
- Quality time spent with each individual on a one-to-one basis. Everyone will have a key worker who will befriend and spend time getting to know him or her
- An environment which respects a person’s physical and social needs
- Admission and personal plans, which acknowledge a person’s uniqueness
- Following a person’s choice of how they should be addressed
- Dealing with personal hygiene in a sensitive manner
- Respect cultural and religious needs
- Ensuring that individuals are aware of the company’s complaints procedure and enabling them to use it in a constructive manner
- Sensitivity in dealing with death and grief
- Respecting a person’s own space and privacy
- Enabling to explore and take calculated risks
- Supporting independent decisions and choices
- Confidential information and provision of a secure place for personal files
