Privacy Policy for Northcare (Scotland) Ltd

Last updated: 08/10/2025

1. Introduction / Who we are

Northcare (Scotland) Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website northcare.co.uk (the “Site”) or otherwise interact with us (e.g. via contact forms, email, calls, etc.).

By using our Site or contacting us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Information you give us

  • Name, email address, postal address, telephone number (for example when you submit contact or enquiry forms).

  • Any other information you include in messages or communications to us.

• Information we collect automatically

  • IP address

  • Browser type and version

  • Operating system

  • Referring website / page

  • Pages visited on our site, time and date of visits, time spent, click behavior (analytics)

  • Cookie identifiers (see Cookies section below)

• Information from third-party services / integrations

  • If you log in via third-party providers (if applicable)

  • If we use third-party analytics, advertising, or marketing tools (Google Analytics, etc.)

  • Social media information (if you interact via social media)

• Sensitive / special categories of personal data

  • If, in the course of caring or interactions, we collect health / medical / care / personal care plan data, etc. (if applicable).

  • If you submit any such details via forms or communications.

3. How We Use Your Information

We will use your data for the following purposes:

We will only use your personal data in ways consistent with this Privacy Policy unless we notify you otherwise.

4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to collect usage and browsing data. Cookies help us remember your settings, preferences, and improve your user experience.

• Strictly necessary cookies — these are essential for the functioning of the site (e.g. enabling cookie settings, form submissions).

• Performance / analytics cookies — to understand how visitors use our Site (e.g. Google Analytics or other analytics tools).

• Functional cookies — to remember your preferences (if applicable).

• Advertising / targeting cookies — (if used) to deliver relevant adverts to you.

You can set or withdraw consent for cookies via your browser settings or via the cookie banner / settings panel on our Site. Disabling certain cookies may impact functionality.

5. Disclosure of Your Information

We may share your personal data with:

• Service providers / contractors — companies that provide services on our behalf (e.g. hosting providers, email platforms, analytics, CRM systems).

• Professional advisors — legal, accounting, auditing, etc.

• Regulatory, governmental, or statutory authorities — where required by law or to protect our legal rights.

• Third parties in the event of business transfer — e.g. merger, acquisition, sale of assets (with protections in place).

• Other third parties — with your consent or as otherwise disclosed at the time of collection.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Examples include encrypted communication (SSL/TLS), access controls, regular reviews of security practices.

However, no method of data transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy (or as required by law).

For example:

• Enquiry data may be held for a set period (e.g. 2–5 years) for administrative, regulatory, or legal audit purposes.

• Care / health / personal records (if applicable) will be retained in accordance with applicable laws / regulations in the health / care sector.

• Marketing consent records until you withdraw consent.

After expiry of retention periods, we will securely delete or anonymise your personal data.

8. Your Rights

Under relevant data protection laws (such as the UK GDPR / Data Protection Act 2018), you have the following rights:

• The right to access your personal data (request a copy)

• The right to rectify inaccurate or incomplete data

• The right to erasure (“right to be forgotten”) in certain cases

• The right to restrict processing

• The right to object to processing (especially direct marketing)

• The right to data portability (in certain cases)

• The right to withdraw consent (where processing is based on consent)

• The right to lodge a complaint with a data protection authority (e.g. the UK Information Commissioner’s Office, ICO)

If you would like to exercise any of these rights, please contact us (see “Contact Us” below). We will respond within statutory timeframes.

9. Third-Party Links & External Websites

Our Site may contain links to external websites not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of those sites. You should check the privacy policy of any site you visit.

10. International Transfers

If we transfer your data outside the UK / EEA (e.g. to servers, service providers abroad), we will ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses, binding corporate rules, adequacy decisions) to maintain data protection standards.

11. Children’s Data

Our site is not directed to individuals under 16 (or the age of consent in your jurisdiction). We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us, and we will take appropriate steps.

12. Changes to this Policy

We may modify this Privacy Policy from time to time. When we do so, we will revise the “Last updated” date and, where appropriate, notify you (e.g. via the website or email). Your continued use of the Site after changes implies acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

Northcare (Scotland) Ltd
Suite G.16, Greenlaw Works
6 Greenlaw Way
Newton Mearns
G77 6EF
Email: enquiries@northcare.co.uk
Phone: 0141 286 1383